Question: How much does the course cost?

Answer: The course costs $60.00

Question: The course locked up in the middle of playing a video. How can I continue?

Answer: You may need to clear your browser's cache.  To do this, please follow the directions below:

• In Internet Explorer 6, go to Tools, then Internet Options. Click the button to "Delete Files" and the following OK button. Close and open the browser again to make sure it completed the process. It should work for you then.
   
• In Internet Explorer 7 or higher, go to Tools, then Internet Options. Under the "Browsing", click the button to "Delete". Under the "Temporary Internet Files" section, click "Delete Files" and the following "Yes" button. Close and open the browser again to make sure it completed the process. It should work for you then.

Question: I tried to log in, but nothing happens.

Answer: It appears that you have a popup blocker. Holding the "Ctrl" button while clicking the Login button will bypass most popup blockers. If this does not work, please allow www.internetdriving.com to use popups. If you are still unable to log in, there may be spyware or malware on your computer. Please check your system using any major spyware detection software.

Question: I don't remember my login information. How can I retrieve it?

Answer: Underneath the login area, click the "Forgot Your Password?" link. Enter the e-mail address that you signed up with and submit the form. The system will then send an e-mail to that address with your user name and password.

Question: My login information is not being accepted.

Answer: Please make sure that the password is being typed in EXACTLY the way it was when you registered. If you would like to have the system send it to your e-mail address as a reminder, please click the "Forgot Your Password?" link beneath the login area. Enter the e-mail address that you signed up with and submit the form. The system will then send an e-mail to that address with your user name and password.

Question: I have paid, but when I log in, the system says that I have not paid yet. What can I do?

Answer: It seems that our payment processor has not notified our system that the payment was received. Please send an e-mail to support with your registration information. One of our customer service representatives will be able to help you.

Question: I accidentally chose the wrong court that is handling my case. How can I update it?

Answer:

At the end of the online course, you will be prompted to verify that you chose the correct court. Please update it at that time.

Question: I signed up for the online course, but need to switch to a physical classroom. Can I do that?

Answer: Yes! Just log into your account at http://www.internetdriving.com. As long as you have not started the online course yet, there will be a link that allows you to make that switch.

Question: I have already signed up for a classroom, but need to choose a new class date and time (or location). How can I do that?

Answer: Log into your account at http://www.internetdriving.com. As long as your original class registration deadline has not passed, or the class is over and it has been determined that you did not attend, there will be a link that allows you to reschedule.

Question: I have already signed up for a classroom, but need to take the course online instead. How can I do that?

Answer: Log into your account at http://www.internetdriving.com. As long as your original class registration deadline has not passed, or the class is over and it has been determined that you did not attend, there will be a link that allows you to switch to the online version of the course.

Question: I attended a classroom session and paid at the door, but did not pre-register. How can I obtain my certificate?

Question: I paid for the class at the court. Why am I being asked to pay again?

Answer: Our course is a separate entity from the court system and has a separate cost.

Question: The video does not automitcally start playing.

Answer: Our website supports mobile browsers. In order to prevent wireless users from using bandwidth that their wireless company could charge them for, some browsers require that the streaming video must be started with an intentional press of the play button.

Question: I already paid at the court. Why am I being asked to pay again?

Answer: Our course has a separate cost from anything that the court may have charged you. The amount you paid at the court goes directly to the state or county and does not transfer to this course.